Shipping policy

Shipping Policy for All Clear Care 

Last Updated: December 27, 2023 

Thank you for choosing All Clear Care. Our aim is to provide an efficient and seamless shipping experience for all our valued customers. Below is an outline of our shipping policies and procedures. 

  1. Shipping Destinations: 

Domestic: We ship to all locations within the 48 contiguous states and Washington DC.  With the exception of Buy with Prime, we currently do not ship to locations outside of the continental US, which include Hawaii, Puerto Rico, the Virgin Islands and Alaska.  All rules and shipping policies when using Buy with Prime apply to Buy with Prime rules, policies and procedures, including shipping costs (if any).  

International: We currently do not provide shipping options outside of the United States. 

  1. Shipping Rates: 

Standard Domestic (3-5 days): Free shipping on orders over $60

Buy with Prime: If available, customers may purchase using an active and valid Amazon Prime membership by choosing the Buy with Prime payment option.  All rules and shipping policies when using this option apply to Amazon rules, policies and procedures, including shipping costs.

Expedited Domestic: Not available at this time 

Standard International: Not available at this time 

Expedited International: Not available at this time 

Note: All rates are subject to changes based on package weight, dimensions, and final destination. 

  1. Shipping Times:

Standard Domestic: Typically takes 3-5 days.

Buy with Prime:  applicable shipping times and rules apply

Expedited Domestic: Not available

Standard International: Not available

Expedited International: Not available

 Note: These are estimated delivery times. Actual delivery can vary based on external factors.

      4. Order Processing: 

Orders are typically processed same day. Once your order has been shipped, you'll receive a confirmation email with tracking details. 

  1. Customs, Duties, and Taxes: (Not applicable)

 For international orders, customers are responsible for any customs fees, duties, or taxes applied upon entry into their country. These fees are not included in the product price or shipping cost. 

      6. Package Loss, Damage, and Theft:

 Damaged Packages: If your package arrives damaged, please contact us immediately with photos of the damage so we can address the issue.

 Lost Packages: If your tracking shows that the package was delivered but you haven't received it, please check with neighbors or your local post office first. If still not located, contact us, and we'll assist you further.

 Theft: All Clear Care or its affiliations are not responsible for stolen packages. It's advisable to ensure a secure location for package deliveries. 

  1. Returns & Refunds:

 Please refer to our Return Policy for information on returns and refunds in relation to shipping. 

  1. Customer Support: 

For any shipping-related inquiries or special requests, please reach out to our customer support team at customer.service@allclearcare.com.