Refund policy

Return Policy for All Clear Care 

Thank you for shopping with All Clear Care. We stand by the quality and functionality of our products and aim to provide an exceptional shopping experience for our customers. If, for any reason, you're not entirely satisfied with your purchase, we're here to help. 

Return Conditions: 

Eligibility Window: You have 30 days from the date of receiving your order to request a return. 

Product Condition: To be eligible for a return, the package must be unused, unopened, and in the same condition in which you received it. The original packaging must also be intact. 

Proof of Purchase: Returns or exchanges will only be accepted with a valid proof of purchase – this can be your order confirmation email or the invoice included in your package. 

Damaged or Defective Items: If you received a damaged or defective product, please contact our customer support team immediately at customer.service@allclearcare.com so we can resolve the issue for you. Please note that returns will need to be sent to the following address: 2473 South Higley Road, Suite 104, Gilbert AZ 85395

Buy with Prime purchases: If purchased through Buy with Prime, applicable return policy and procedure will apply.

How to Initiate a Return: 

Contact Customer Support: Reach out to our customer support team via customer.service@allclearcare.com to start the return process. Please have your order number and details on hand. 

Return Shipping: Once your return request is approved, we will provide instructions for returning the item. Unless the product is defective or the return is due to an error on our part, the customer will be responsible for return shipping costs. 

Receiving Your Refund: After we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment typically within 10 business days.  Please remember it can take some time for your bank or credit card company to process and post the refund.  If more than 15 business days have passed since we’ve approved your return, please contact us at customer.service@allclearcare.com.

Exceptions & Exclusions: 

Sale items: Only regular-priced items may be refunded. Sale items cannot be returned or refunded unless the product is defective. 

Gift cards: Gift cards are non-refundable and cannot be returned. 

Exchanges (if applicable): 

If you need to exchange your product for the same item, please contact our customer support team for further instructions. 

Questions? 

If you have any questions or concerns regarding our return policy or your order, please don't hesitate to reach out to our customer support team. We're always here to help.